Oracle E-Business ERP Support Project Hospital Case Study

Services Provided:

  • Manage support of Oracle Applications.
  • Manage the support of Linux Redhat 6 /SUSE 11 operating systems the Oracle E-Business Suite runs on.
  • Creation of technical documentation of the Oracle E-Business environment.
  • Resolve incidents and problems relating to the applications
  • Optimise the environment to enable smooth operation of the applications, maximise performance and enable compliance with audit.
  • Monitor and manage performance-tuning issues and coordinate the implementation of any resolutions to performance problems.
  • Develop, implement, maintain and document necessary interfaces to other SJGHC applications.
  • Work with in-house staff to coach their skills in the Oracle E-Business Suite.
  • Liaise with users, and IHosS Staff, in defining and documenting technical and business requirements, developing, testing and implementing changes to existing applications.
  • Assist in the preparation of documentation that provides estimate of time, and IS and business resources required for the application upgrades, patches or other modifications.
  • Manage ancillary applications such as Webcat and eInvoicing.
  • Oracle eBusiness R12 upgrade tasks as required.

Methodology Used

The REM consultant engaged by this client is certified in the following areas and utilises skills and knowledge gained over many years to successfully provide the client with outstanding service.

  • ITIL Foundation Certificate in IT Service Management
  • Oracle E-Business Suite R12 Applications Database Administrator Certified Professional
  • Oracle Database 11g Administrator Certified Professional
  • Oracle Database 9i Administrator Certified Professional
  • Oracle Database 9i Administrator Certified Associate


A number of the key outcomes include:

  • Oracle E-Business Suite 11i to R12 upgrade
  • Middleware tech stack upgrade
  • Application module upgrades
  • Database patch set updates
  • Latest security patch application
  • Cloning
  • Change request deployments
  • Critical issues resolution
  • Performance tuning
  • RMAN backup/recovery